About GCC Client Success BluePrint™

"The GCC is an ever-changing territory, with many positive movements in the right direction, from technology in the AI space to logistics at the port level. I've seen the change first-hand and noticed a true gap in the Client Success space. We like to be treated well as Gulf Arabs, but our companies are not designed to do the same for our clients. Each one of our tools, Spotlight™, BluePrint™ and DeepDive™, has a unique perspective to share with you."

Kamil Aljebari, MBA - Client Success GCC Leader

SpotLight™

Our quarterly released Client Success Spotlight™ is a set of four downloadable whitepapers that track the GCC's constantly evolving Client Success landscape. Each edition blends data, executive insights, and company rankings to bring you the latest in Client Success for your respective territory.

SpotLight™ Q4 2025 edition is currently available for Saudi Arabia, UAE, Qatar and Emerging GCC Markets (inclusive of Bahrain, Kuwait, and Oman).

Join our free monthly SpotLight™ Webinars

Retention Vs. Acquisition - What does the GCC need?

Most GCC countries are already over halfway to executing their national visions, but Client Success is still not a major part of the agenda. Join this session to find out how retention stands up against acquisition, especially in this transformative era.

3pm GST on October 9th 2025

BluePrint™

The GCC Client Success BluePrint™ is the first learning and development program designed exclusively for the Gulf region. Built for executives, leaders, and teams, the course shows you how to build, scale, and lead world-class Client Success functions tailored to regional realities. We cover various topics, including how to build a world-class team, crisis management, the cultural importance of trust, and more. Combining global best practices with local insight, the BluePrint™ equips you with the tools, frameworks, and strategies to turn Client Success into a driver of sustainable growth.

The BluePrint™ course is built around 10 modules containing 49 lessons, combining original research, case studies, and diverse learning methods, and drawing on best practices from FTSE 500 companies across the world.

150+

49+

In-Depth Lessons

GCC Clients

Exclusive insights from global giants

Behind the BluePrint™ stands a foundation of experience gained through decades of collaboration with leading consulting firms and technology innovators worldwide.

DeepDive™

DeepDive™ is our flexible advisory service designed for leaders who want the benefits of Client Success expertise without the overhead of a full department. Built on an hourly flat-rate model, it gives you access to an expert team on demand, whether you need KPI frameworks, organisation reviews, or tailored playbooks. With project timings adjusted to your needs, DeepDive™ delivers actionable insights and practical solutions that help executives strengthen client relationships, improve retention, and drive measurable growth.

Hourly credit packages are available to buy now.

Here's what our clients say

"The BluePrint™ has been a game-changer. Within just a few months, my new CSM has developed their understanding of their role, and added real value to the team. It’s proven to be an essential training tool for building client success excellence."

— Head of Department, Saudi Arabia

"The DeepDive™ gave us clarity we couldn’t get anywhere else. In just one engagement, we uncovered insights that reshaped our strategy and gave our leadership the confidence to move forward. It’s now our go-to resource for high-impact decisions."

— Senior Executive, UAE

Sign up to our exclusive monthly Client Success Newsletter

We are proud to be the pioneers of Client Success in the GCC. Our goal is not to keep up with the movement, but to lead it from the front. We consistently share best practices, fresh insights, and exclusive content with our private client list.