About GCC BluePrint™

"The GCC is an ever-changing territory, with many positive movements in the right direction, from technology in the AI space to logistics at the port level. I've seen the change first-hand and noticed a true gap in the Client Success & Experience space. We like to be treated well as Gulf Arabs, but our companies are not always designed to do the same for our clients and users. "

Kamil Aljebari, MBA - Client Success GCC Leader

DeepDive™ Consulting

DeepDive™ is our flexible advisory service designed for leaders who want the benefits of Customer Success & Experience expertise without the overhead of a full department. Built on an hourly flat-rate model, it gives you access to an expert team on demand, whether you need KPI frameworks, organisation reviews, or tailored playbooks. With project timings adjusted to your needs, DeepDive™ delivers actionable insights and practical solutions that help executives strengthen client relationships, customer experience, improve retention and NPS scores, and drive measurable growth.

Here's what our clients say

" This has been a game-changer. Within just a few months, my new CSM has developed their understanding of their role, and added real value to the team. It’s proven to be an essential training tool for building client success excellence."

— Head of Department, Saudi Arabia

"The service gave us clarity we couldn’t get anywhere else. In just one engagement, we uncovered insights that reshaped our strategy and gave our leadership the confidence to move forward. It’s now our go-to resource for high-impact decisions."

— Senior Executive, UAE

Custom Research Reports

All of our clients benefit from Custom Research produced by industry-leading experts in Customer Success and Experience, designed for organisations that want to stay ahead and dive deeper into critical topics and trends.

120+

Custom Research Reports Per Client Per Year

Exclusive insights from global giants

Behind the BluePrint™ stands a foundation of experience gained through decades of collaboration with leading consulting firms and technology innovators worldwide.

Regional Research SpotLight™

Quarterly Research SpotLight™ editions for Saudi Arabia, the United Arab Emirates, Qatar, and Emerging Markets (Bahrain, Kuwait, Oman) feature all core insights, including:

• Benchmarking and Ranking

• Expert Interviews

• Performance Data

• On-Trend Advisory

• Analytics and Summaries

Learning & Development

The GCC Customer Success BluePrint™ Course is the first learning and development program designed exclusively for the Gulf region.

Built for executives, leaders, and teams, the course shows you how to build, scale, and lead world-class Customer Success functions tailored to regional realities.

We cover various topics, including how to build a world-class team, crisis management, the cultural importance of trust, and more.

Combining global best practices with local insight, the BluePrint Learning Course equips you with the tools, frameworks, and strategies to turn Customer Success into a driver of sustainable growth.

160+

49+

In-Depth Lessons

Clients Certified

The brand new GCC Customer Experience BluePrint™ course is coming Q1 2026

Join our free monthly webinars

Client Success: Future Proof Your CX Department

Discover how leading organizations are reimagining Customer Experience (CX) through the lens of Client Success. This session explores practical strategies to strengthen retention, optimize client value, and align your CX operations with future market shifts across the GCC. Learn how to transition from reactive service models to proactive, data-driven Client Success frameworks that deliver measurable impact and long-term growth.

1pm GST on Thursday 11th December 2025