BluePrint™

The GCC Client Success BluePrint™ is the first comprehensive course designed for leaders and their teams to learn about Client Success from the ground up. From historical and cultural overviews of the origins of Client Success practices to modern-day applications and unique methods of ensuring your clients are retained and grown in the most organic way possible, the course is jam-packed with valuable insights to help you decide on, or grow, your existing Client Success business unit.

49+ specialist lessons for only $499

"All American corporations have dedicated Client Success teams, built to keep you engaged, renewing, and spending more with them year after year."

Made to launch or grow a thriving Client Success department

Packed with specialist resources and real-world strategies, tailored to the unique GCC landscape.

a tall building with lots of balconies on it
a tall building with lots of balconies on it
Leave your competitors behind

Client Success is still new to the GCC, and we have already proven what’s possible. By joining us, you position yourself as a true visionary, stepping ahead where your competitors cannot follow.

From start to scale; we’re with you

Wherever you are in your Client Success journey, the BluePrint™ is designed to be relevant to your requirements. You can expect us to understand your priorities and teach you something new with every module.

Learn directly from GCC Client Success experts

Crafted with the GCC BluePrint™’s proven formula, this course is all about results. We focus on building a strong foundation while giving every learner the chance to ask questions, share insights, and grow with battle-tested Client Success strategies.

Made for busy leaders and high-performing teams

BluePrint™ videos, case studies, activities, and practical tools are designed to support learning at your own pace. You will have full access to the course and can circle back to anything you need to review at any time via our dedicated learning platform.

A shop showcases various clay pottery and wares.
A shop showcases various clay pottery and wares.

Learn from proven models

Across the world, especially in North America, Client Success is a vital part of the business landscape. Companies in this space have practiced Client Success for over a century, and those learnings, both good and bad, are all included in the BluePrint™.

a woman in a white dress standing in front of a rock formation
a woman in a white dress standing in front of a rock formation

Gain a competitive advantage

Client Success is still new to the GCC, and by enrolling in the BluePrint™ course, you’re getting in at the ground floor of something that will continue to rise. Your investment will be rewarded with the transformation of your current department and client relationships.

The BluePrint™ course continuously asks the questions that matter to the GCC: How does this apply culturally? How does this align with national visions and changing environments? All while anchoring around set models that will transform your ways of working within Client Success.

Keep your insights relevant

a view of a desert through a small opening in a rock wall
a view of a desert through a small opening in a rock wall
a narrow canyon with a narrow path in the middle of it
a narrow canyon with a narrow path in the middle of it

Built with you in mind

Tailored to senior industry leaders and their teams, ready to take Client Success in the GCC to the next level. The BluePrint™ gives you proven frameworks, cultural know-how, and actionable tools to build stronger client relationships, drive renewals, and lock in long-term growth across one of the fastest-moving business regions in the world.

Join our free monthly SpotLight™ Webinars

Client Success: Future Proof Your CX Department

Discover how leading organizations are reimagining Customer Experience (CX) through the lens of Client Success. This session explores practical strategies to strengthen retention, optimize client value, and align your CX operations with future market shifts across the GCC. Learn how to transition from reactive service models to proactive, data-driven Client Success frameworks that deliver measurable impact and long-term growth.

2pm GST on Thursday 13th November 2025

man in black and white jacket and blue denim jeans standing on blue and yellow floral
man in black and white jacket and blue denim jeans standing on blue and yellow floral