SpotLight™

The Client Success SpotLights™ are quarterly downloadable whitepapers that provide in-depth research into the evolving Client Success market across the GCC. Each edition combines data-driven insights, interviews with senior leaders, and analysis of emerging trends, alongside case studies of named companies making measurable progress. They are designed to give executives a clear view of where the Client Success market is heading.

SpotLight™ copies are now only $49

SpotLight™: Saudi Arabia Q4 2025

Discover which Saudi businesses are investing in Client Success as a business unit, and explore the impacts of these investments on their performance. This SpotLight™ draws on expert industry voices, data-backed sources, and professional insights to highlight the extensive influences on the Saudi market.

SpotLight™: UAE Q4 2025

Understand which UAE-based businesses are pioneering with Client Success and using it as a strategic approach to achieving ambitious retention, renewal, and long-term growth targets. This SpotLight™ highlights the emergence of Client Success in the UAE's international scene and draws on this expertise throughout.

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yellow building
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white concrete building beside blue beach
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SpotLight™: Qatar Q4 2025

Uncover Qatar's steadily emerging Client Success scene and recognise the initial forces transforming the national economy through effective client relationship management. This SpotLight™ measures Qatar's early investment in Client Success as of Q4 2025 and provides actionable feedback on where it is heading.

SpotLight™: Emerging GCC Markets Q4 2025

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a white building with a staircase leading up to it
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a couple of archways with a clock tower in the background

Examine the GCC Emerging Markets and their implementation of Client Success as of Q4 2025. From Bahrain's young but ambitious population, to Oman's excellent logistics market, to Kuwait's unique family conglomerates, this SpotLight™ explores how the Emerging Markets are approaching Client Success.

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Join our free monthly SpotLight™ Webinars

Client Success: Future Proof Your CX Department

Discover how leading organizations are reimagining Customer Experience (CX) through the lens of Client Success. This session explores practical strategies to strengthen retention, optimize client value, and align your CX operations with future market shifts across the GCC. Learn how to transition from reactive service models to proactive, data-driven Client Success frameworks that deliver measurable impact and long-term growth.

2pm GST on Thursday 13th November 2025

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man in black and white jacket and blue denim jeans standing on blue and yellow floral
The GCC Client Success BluePrint™

The GCC BluePrint™ is the GCC's first consulting, training, and advisory company dedicated to helping organisations align their vision with Client Success at the forefront.

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